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Each level of the Business Advanced Courses can be completed in 8 lessons (16 points).
- Start and keep the good mood of the conversation
- Tell the information needed to take over one’s work and understand it
- Use effective expressions during a meet-up and proceed with negotiations
- Respond to customers’ complaints appropriately by choosing certain words and phrases
- Respond to a customer’s complaint appropriately with your boss
- Try to solve an issue occurred between a client, by explaining what happened, and what will be done to solve it
- When a trouble occurs between a client, make an effort to solve the issue, seeking for your boss’ help
- Work with client with sincerity and decline transactions
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