Last Updated on 1 June 2023
This payment policy (“Payment Policy””) governs the Payment Services (as defined in the We Terms) provided by We to you. Capitalized terms (including the term “We””) used but not defined in this Payment Policy have the meanings ascribed to such terms in our Terms of Service, which are available at https://we-japan.com/regal/ (the “We Terms”).
1. Key Terms for Payment Services
“We Point” refers to the coupon purchased from We, usable exclusively on the We Platform (Welife) for procuring lesson services and devoid of any value outside of the We Platform. All Lessons/Sessions on the We Platform require We Point for payment.
“Lesson Fees” indicate the amounts due and payable by a Student to book and take language lessons provided by a We language coach. The “Payment Method” describes the available options on the We Platform for a Student to purchase We Points, such as a credit card, debit card, or PayPal.
2. Lesson Contract
Upon confirmation of Lessons/Sessions, time, and price by the Student, the Student and Counselor enter into a contract. Under this contract, the Student agrees to purchase, and the Counselor agrees to arrange, the Lessons/Sessions (the “Lesson Contract”).
You agree not to enter into any contractual provisions conflicting with the We Terms or other We Policies. The Student and Coach each covenant and agree to act with good faith and fair dealing in performing the Lesson. They each acknowledge and agree that the value, reputation, and goodwill of the We Platform hinge on their adherence to these covenants and agreements. Consequently, the Student and the Coach agree that We reserves the right to take necessary actions concerning the Lesson Contract, including suspension, termination, or legal actions, to protect the value, reputation, and goodwill of the We Platform.
3. Financial Terms for Students
Students must use We Point to book and take Lessons/Sessions from We Languages (We incorporated). We provide each Student with a Student Portal (Welife) to manage the We Points.
3.1 Purchasing We Point
To acquire We Points, you can use a Payment Method to pay for the desired quantity of We Points through your Welife Account. By providing We with the required information for the applicable Payment Method, you authorize us to charge the selected amounts on the payment page of your Welife Account. Upon a successful transaction, your Student Portal (Welife) will reflect the corresponding quantity of We Points. You acknowledge and agree that the We Points you purchased will be utilized to pay for We School Lesson Services on the We Platform. If you are a Company, We Credit acquired by you may be allocated between the Company Employees’Employees’ Welife Account.
3.2 No Refunds
Authorized Payments are final. No refunds will be given for We Points purchased.
3.3 Third-Party Payment Method Fees
When purchasing We Points, you may incur additional fees from the third party providing the applicable Payment Method. These fees are beyond We’s control, and We disclaim all liability in this regard. The Payment Method you use may be subject to additional terms and conditions, which we recommend you review before using such a Payment Method.
3.4 Cancelled Lesson Requests
If the Coach cancels or declines a Lesson Request, you will receive a 100% refund from We Point to your Student Portal (Welife).
3.5 Confirmation of Lessons
As a Student, when you book a Lesson that was successful, you confirm that the Coach has completed the applicable Lessons/Sessions fully and satisfactorily. You instruct We to deduct the corresponding We Point from your Student Portal (Welife).
3.6 Feedback and Ratings on Lessons
As a Student, when you confirm a Lesson was successful, you may be asked to leave feedback and a rating for the Coach. While it is optional to leave feedback or a rating, if you choose to do so, you must ensure that your feedback is genuine and honest. You should not commit fraud, spam, insult, harass, threaten, or misuse the feedback system in any way.
You agree to report any violations or abuses of our rating and feedback system by contacting Customer Service and to refrain from any actions that undermine the integrity of the feedback system.
4. Terms for Coaches
Coaches will be notified about Lesson Requests from Students via the Welife messaging system. By accepting a Lesson Request, the Coach agrees to provide the Lesson to the Student at the agreed date and time.
4.1 Accepting Lesson Requests
When a Coach receives a Lesson Request in their opened slots, they must accept the Request and agree to provide the Lesson to the Student at the agreed date and time.
4.2 Confirmation of Lessons
The Coach must confirm that they have completed the Lesson fully and satisfactorily on the Welife platform. This allows the Student to see the lesson records and authorizes We to deduct the applicable We Point from the Student’s Welife account.
5. We Lesson Point Packages Policies
5.1 Point Packages
We Languages offer students to purchase more than one lesson at a time in a single package (each such lesson package is a “Point Package”). Students are expected to complete all points within the duration of the Point Packages, which range from six (3) months to 24 months, depending on the size of the package (the “Point Expiration Date”).
5.2 We Points are not Bank Deposits
You acknowledge that: (1) We is not a bank, and the Student Portal (Welife) is a learning management service rather than a banking service; (2) We do not act as a trustee or fiduciary with respect to your funds but serves only as an agent and custodian; (3) We IS NOT A BANK, AND POINTS AMOUNTS PURCHASED THROUGH OR STORED IN THE STUDENT PORTAL (Welife) ARE NOT INSURED DEPOSITS.
5.3 We Point Expiration Policy
We Point in a We Account remains valid for as long as the specified validity period. The validity period varies according to the number of points purchased. Students are required to utilize their points within this validity period, as points will become invalid after the expiry date.
The validity period for each number of points is as follows:
- 10 points / Valid for 2 months
- 30 points / Valid for 4 months
- 60 points / Valid for 8 months
- 100 points / Valid for 12 months
- 150 points / Valid for 18 months
- 200 points / Valid for 24 months
Please note that managing your points is essential and ensuring they are used within the specified validity period.
5.4 Foreign Exchange Risk
We Points are tied to the Japanese Yen and US dollar. We is not responsible for currency fluctuations that occur when billing or crediting a credit or debit card denominated in a currency other than Japanese Yen and US dollars, nor are We responsible for currency fluctuations that occur when receiving or sending payments via third-party payment services when purchasing We Points or withdrawing a We Credit balance.
5.5 We Point Limitations
We Points are valid only when purchased on the We Platform or through authorized We partners. We Point in the form of We gift cards, or vouchers cannot be resold or redeemed for cash. We Point redeemed gift cards or vouchers purchased through unofficial sources, or channels are subject to cancellation without notice.
6. We’s Rights Regarding Welife Accounts and Funds
6.1 Security and Financial Fraud
As a security measure, We may impose transaction limits on some or all Students. These limits can relate to the value of any transaction or disbursement, the cumulative value of all transactions or disbursements during a period of time, or the number of transactions per day or another period of time. We will enforce these limits before any services are rendered if deemed necessary for security reasons or fraud prevention. We reserve the right to void We Credit purchases if such purchases are found to be fraudulent. This includes We Points that have been redeemed from fraudulent We gift card purchases.
6.2 Reservation of Rights for Erroneous Transactions
We reserve the right to seek reimbursement from the Student if We, in its sole discretion, determine that erroneous or duplicate transactions have occurred.
6.3 Prohibition of Friendly Fraud
“Friendly Fraud” occurs when a person initiates a dispute with a payment provider, claiming that their credit card (or other payment method) was used without their intent. Since We do not offer refunds, some users have tried to employ Friendly Fraud to receive a refund.
This behavior is illegal and prohibited by all payment providers. We also strictly oppose Friendly Fraud. If Friendly Fraud is detected, the Student’sStudent’s Welife Account and Student Portal (Welife) will be deactivated, purchased credits will be confiscated, and the Student will be designated as a financial security risk.
In the case of honest mistakes, We can reverse the transaction. We strongly advise Students to contact We Customer Service to resolve any financial disputes.
In addition to complying with the restrictions regarding the improper use of the We Platform described in Section 11 (Restrictions) of the We Terms, you understand and agree that you are solely responsible for compliance with any applicable laws, rules, regulations, and tax obligations that may apply in connection with your use of the Payment Services. Furthermore, you may not, and you agree that you will not:
- Violate any local, state, provincial, national, or other law or regulation or any order of a court, such as those related to money laundering, internet fraud, or theft;
- Use the Payment Services for any commercial or other purposes not expressly permitted by this Payment Policy;
- Register any Payment Method or Withdrawal Method with your Welife account that is not yours or that you do not have the authorization to use;
- Attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Payment Services;
- Use credit cards or other payment methods fraudulently;
- Advocate, encourage, or assist any third party in doing the previous.
We reserve the right to investigate and prosecute violations of any of the above to the fullest extent of the law. In addition, as set in this Payment Policy, We may limit your access to your Welife Account and any associated Payment Services if you violate this Policy.
If a Coach and Student cannot resolve a disagreement and We is asked to mediate, We may request that both parties provide communication records related to the dispute, showing all key relevant information, including time, date, and communication details. Although We will attempt to evaluate the dispute impartially, We has the final authority to resolve the dispute, and its decision will be final.
Contacting Customer Service If you wish to report a violation of this Payment Policy, have any questions, or need assistance, please get in touch with We Customer Service as follows: